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General Information

The Euro Volley 2019 will be held from 12 to 29 September 2019. The matches will be played in Belgium, France, Netherlands & Slovenia. The 3 different host cities in France are Montpellier, Nantes & Paris. The official venues of the Euro Volley 2019 are the following:

- Sud de France Arena, Montpellier

- Hall XXL, Nantes

- AccorHotels Arena, Paris

To consult a complete calendar of the Euro Volley 2019 matches, click on the following link: tickets.france.eurovolley2019/uk/matcheschedule

 

Two types of tickets are available:

 • Individual tickets allow you to create your own combination of matches according to your needs.

 

 • Tickets for handicapped spectators are available for purchase for people requiring seating with easy access. Two categories of tickets are available for handicapped spectators, one category for spectators using wheelchairs, and one category with easily accessed seats. Please note that you will be asked to provide a proof of handicap when requesting tickets. You can also have a free ticket for the person accompanying you. A valid disability certificate for a handicapped spectator will be required when booking.

The seats in the arenas for the Euro Volley 2019 are in four locations. The exact location of the categories depends on the actual configuration of each arena:

Category 1: central position

Category 2: upper side position, close to the corners

Category 3: Behind the goals, lower level and in the corners

Category 4: Behind the goals, upper level.

The seats assigned to handicapped spectators can be located in various parts of the arena. Regardless of their location, these places are always easy to access and in price category 3.

 

There are no discount tickets for individuals.

There are no discount tickets for specific groups. There is, therefore, no reduced ticket price for children, regardless of their age.

There in only the pack for the French team in Montpellier.

Yes, if seats are still available for sale.

The right to make commercial use of the tickets has been granted exclusively to the official sponsors of the Euro Volley 2019. It is for this reason that tickets cannot be used for commercial purposes, including any promotion, advertising and use as a contest or lottery prize, or as one of the elements of a travel package (for example, that combines the flight, hotel and tickets).

Tickets for the Euro Volley 2019 for individual fans can only be ordered officially on the website tickets.france.eurovolley2019.org

Products offered to the public by other companies or on platforms other than the official tickets.france.eurovolley2019.org or the distribution networks FranceBillet, TicketMaster and the AccorHotels Arena official site do not enter the scope of the official programme of ticket sales for the Euro Volley 2019. The Euro Volley 2019 OC stresses that no ticket will be distributed through agencies or other intermediaries, and warns fans not to allow themselves to be misled by black market resellers, who not only demand exorbitant prices, but who are often not even in possession of the tickets that they claim to be selling 

 

In compliance with the general terms of sale of the general public ticket office for the Euro Volley 2019, each ticket buyer for matches of the Euro Volley 2019 must be at least 18 years of age.

 Orders placed by or for people banned from the venue by national associations or other authorities will be rejected. This will also apply to requests submitted by persons known to have caused security problems during matches in the past.

 

Buyers must provide the following personal information:

- Surname, first name(s), complete address (street name and number, postal code, city and country), date of birth, nationality, passport/identity document number, e-mail address and telephone number.

Buyers must also provide the following information regarding their credit card:

 - Credit card number (Visa or MasterCard), name (as indicated on the card) and expiry date (mm/yy).

 

You can request a maximum of nine (9) tickets per match. Group reservations (minimum 10 tickets) are possible with the use of the order form available on the site tickets.france.eurovolley2019.org/uk or by telephone, by calling 01 76 49 43 18.

You can choose the block where you want to be placed. Insofar as possible, tickets within a given order will provide their holders with seating next to one another. However, tickets assigned via different orders will not make it possible to obtain seats next to one another.

My Account

If you have general questions about your order, you may be able to find the answers in this section. If you don’t find an answer to your question, you can contact us by e-mail by using the following contact form. You can also call our ticketing information hotline at 01 76 49 43 18. Monday to Saturday from 10 AM to 7 PM CET. All information is available in two languages (English and French).

Rules applicable to orders for individual tickets:

-      You can order a maximum of six (6) individual tickets for the "French matches" and (9) individual tickets for the other matches.

-    You can order tickets for two matches played on the same day.

Rules applicable to orders for packages:

You can order packages for a maximum of nine (6) packages for the "Pack France" and nine (9) packages for the other packages (9).

-      The available matches for each package are indicated on the ticket portal, and only the combinations displayed on this portal will be included in packages.

-      Packages are only available in categories 1, 2 and 3. For more information about packages, please refer to the question: Can I obtain tickets for all of the matches played in a given arena?

Rules applicable to orders for tickets for handicapped spectators:

-      You can order a maximum of four (4) tickets for handicapped spectators (for yourself and a maximum of 3 handicapped spectators).

-      Each ticket for a handicapped spectator includes the right to a free ticket for an accompanying person.

-     A valid disability certificate for a handicapped spectator will be required when booking.

Rules applicable to Group orders:

You must order a minimum of ten (10) tickets.

 To review the General terms of service of the general public ticket office for the Euro Volley 2019, click on the following link: tickets.france.eurovolley2019.org/cgv 

 

The indicated prices include all applicable taxes. The value-added tax (VAT) at the rate of 5.5% is therefore included in the ticket price, but not the shipping charges.

 Insofar as possible, tickets within a given order will provide their holders with seating next to one another. However, tickets assigned via different orders will not make it possible to obtain seats next to one another.

Yes, your order will be accepted independently of your approval regarding the commercial usage of your personal data. At the end of the registration process, you can indicate whether or not you authorize the transmission of your personal data to the France Volley Organisation Committee (OC) Marketing department and to its official partners of the France Volley OC for commercial purposes. Of course, this authorization is optional and plays no role in the acceptance of your order or the allocation of your tickets.

In compliance with current French legislation, VAT at the rate of 5.5% is applied and included in the ticket price.

If you’ve forgotten your password, use the “Password forgotten?” link in the login window. Your previously submitted e-mail address will be used in order to create a new password that will enable you to access your ticket account.

After signing in with the new password, you can then change it by clicking on your name in the upper right corner of the page. Select “Change your password”, enter your new password and click on “Change”.

 

If you do not receive a new password by e-mail, please check the settings of your inbox and make sure that you can receive e-mail sent by billetterie@eurovolley2019.org, since it’s possible that your messaging system supplier may consider e-mails from this address as spam. If you use an integrated messaging program such as Outlook, please note that this program may have automatically redirected our e-mails to your spam folder. This may explain why our e-mail containing your new password does not arrive in your inbox.

You can change your password by clicking on your name in the upper right corner of the page. Select “Change your password”, enter your new password and click on “Change”.

When placing your order, you must include at least one telephone number so that, if necessary, we will be able to quickly contact you with regard to your order. We can offer better service if we’re able to reach you by phone.

My order

We strongly recommend that you contact your bank in order to ensure that it will allow your credit card to be debited for the amount due. Warning: your bank may have set a limit for e-commerce transactions that is below the limit of your credit card.

Your card will be debited by EFORSPORTS (3 avenue Hoche, 75 008 PARIS), agent for the Euro Volley 2019 OC. In your credit card statement, the merchant will be identified as: EFORSPORTS

If your credit card or bank account cannot be debited for the invoice amount, or in case of the payment’s cancellation by your bank for any reason whatsoever, your order will be cancelled.

My ticket

Yes. Buyers must provide all of their information, i.e. first name, surname and date of birth. As of August 2008, buyers will have to indicate the surnames and first names of their guests. Should a buyer provide false information, the France Volley OC reserves the right to reject the request or, if necessary, to refuse access to the arena for the buyer and guest, with no right to reimbursement. The tickets in question will be cancelled. Buyers are fully and unconditionally responsible for ensuring that their guest has reviewed the general terms of service of the general public ticket office for the Euro Volley 2019, and has agreed to comply with them. They are notably required to provide their guest with a copy of the general terms of service of the general public ticket office for the Euro Volley 2019.

Physical tickets will be produced and sent in summer 2019 to the delivery address indicated in the order, while e-tickets will be available in your personal account as summer 2019 as well, provided that the entire payment has been received in compliance with the directions contained in your confirmation e-mail and within the allotted time limit. The France Volley OC will not produce any duplicate ticket for any reason whatsoever. The France Volley OC cannot be held liable for lost tickets or for late delivery due to a malfunction or interruption of the postal services.

The France Volley OC will not produce any duplicate ticket for any reason whatsoever. The France Volley OC cannot be held liable for lost tickets or for late delivery due to a malfunction or interruption of the postal services or of the selected courier services

Take care of your tickets and keep them in a safe place. They can be damaged by exposure to water, dirt, heat or sunlight. If part of a ticket becomes illegible, its holder’s access to the arena may be refused. The Euro Volley 2019 OC will not produce any duplicate ticket for any reason whatsoever.

Persons with disabilities

Based on the needs and subject to submitting a valid disability certificate, a free ticket will be provided for the person accompanying a fan in possession of a valid ticket for a handicapped spectator (place for a spectator using a wheelchair or easy access seat).

People requesting tickets for handicapped spectators must provide proof of their eligibility for these tickets in connection with their request. You must enclose a “disability certificate” that is commonly and widely accepted in your country of residence. Out of respect for other fans, we ask you to please request tickets for handicapped spectators only if you truly require easy access seating.

Live audio descriptions and commentaries may be offered for visually impaired or blind spectators (according to availability). While certain blind fans may prefer to use the easy access seats, all spectators, wherever they may be within the arena, should be able to listen to the commentaries on each match using a personal radio with headphones, or their portable telephone. The FM frequency of the broadcast will be indicated on the match day for each arena.

Prepare your visit

Entry to the arena will only be authorized upon presentation of a valid ticket for each person, regardless of age. Therefore, all children must be in possession of a valid ticket to enter the arena, and an individual seat will be allocated to them.

Accessible drop-off points will be available at each site, and a quota of parking spaces accessible for the handicapped will be provided. Insofar as possible, a parking authorisation may be provided with the tickets for handicapped spectators. Please note that it will not be possible to access the drop-off points or accessible parking spaces without a parking authorisation and a valid ticket for the match.

 

Accessible entries for handicapped persons will be available in each arena, and clear international signage will indicate the entrances, installations and available places. Accessibility information will also be provided with the tickets for handicapped spectators, and published on the Euro Volley 2019 website. 

The list of objects prohibited within the arena will be available on a later date. 

The opening times of the doors will be communicated on a later date

A free emergency medical service will be available in each of the three arenas.

Without the formal authorisation of the France Volley OC, animals are prohibited in the arenas. For handicapped persons having to be accompanied by an animal, please refer to the question “What is an easy access seat?”

No one attending a match has the right to record, use or transmit any sound, image or description of the arena or of the match whatsoever (including any result, statistics, information or other match data), other than for his/her private usage. It is strictly prohibited to broadcast, via the Internet, radio, television or any other current or future media technology, any sound, image, description, recording, result or statistics of the arena or match, in whole or in part, or to assist any person engaged in such activities.

Other Questions

In connection with its activities and in compliance with the legislation in effect with regard to data protection, the France Volley OC undertakes to ensure the protection, confidentiality and security of your personal data, and to respect your privacy. The France Volley OC has adopted a strict personal data protection policy for the Euro Volley 2019 Ticket office.

The personal data provided when registering on the Internet site relative to the Euro Volley 2019 will be retained by the France Volley OC in a database for which the software is located in France, and processed in accordance with the legislation relative to data protection. This database and program offer all necessary guarantees in order to ensure the security of personal data.

These data will not be conveyed to third parties without your formal consent, or only – relative to successfully purchased tickets – to the security and access service providers in the arenas, to the French authorities, and only within the limits needed for the performance of their duties during the Euro Volley 2019.

The personal data indicated when registering on the Internet site relative to the Euro Volley 2019 are also retained – for buyers – only for the duration of the Euro Volley 2019 competition except if their usage is subsequently necessary in connection with administrative or legal procedures in progress relative to the Euro Volley 2019 competition.

You can request the rectification, modification or deletion of your personal data by filling out the contact form that can be accessed by clicking here :  tickets.france.eurovolley2019.org/contact

 

When designing the portal, we made sure to only use standard functions that are displayed correctly in the various browsers used around the world. A webpage can exceptionally have display problems, but they will only affect the page’s visual aspect and not its functionalities. JavaScript should be activated in order to make the most of the site’s functionalities.

Activating JavaScript is recommended, otherwise certain site functions will not be available. A corresponding message will appear in the pages in question. If you wish to place an order, you must authorize cookies. If you have confidentiality concerns, you can avoid the automatic acceptance of cookies by configuring your browser to display an acceptance message for each cookie. These modifications can be made via the security parameters of your browser.

All buyers must pay for their tickets in euros (EUR).

The shipping fees correspond with a secure shipment of your tickets using a courier company:

Mainland France: €15

Other countries: €30

 

Tickets will be mailed as summer 2019, to the address indicated in your order.

A postal code is mandatory since this information is used to ensure the correct delivery of the tickets. However, if you live in an area without a postal code, please enter your country code in the corresponding field (example: IE for Ireland), otherwise, you will not be up to place your order.

The Ticket Portal is available in two languages: English and French.

The signs in the arenas will be in two languages: English and French.

There is no minimum age for children wishing to attend the matches. Please note, however, that entry to the arena will only be authorized upon presentation of a valid ticket for each person, regardless of age.

The regulations for the arenas for the Euro Volley 2019 will be available on a later date.

Autres

Le service clientèle est joignabe par téléphone au numéro suivant : 01 76 49 43 18, ainsi que par mail à l'adresse suivante : billetterie@eurovolley2019.org

Pour les Groupes & CE vous pouvez contacter cette adresse mail : billetterie-groupes@eurovolley2019.org

Logo Euro Volley CEV2019

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